INTRODUCING A CAREER PATHWAY OPPORTUNITY
The Taxi Industry performs a vital role in passenger transport. Our entire community depends on taxi travel at some point of time, from tourists to big business, the elderly, the young, people with disabilities, including people with assistance animals (guide dogs and hearing dogs) and the greater population, all are reliant on the services the taxi industry provides.
The taxi industry in Adelaide has a shortage of full and part time taxi drivers and as a result job prospects are excellent. There are very real opportunities available for people who want to succeed in the taxi industry be it part time or full time work. People who drive taxis come from a wide range of backgrounds and include:
TAXI DRIVER PROFILE
Cabbies both male and female come from all walks of life. An Adelaide taxi driver will enjoy the freedom of the job, meeting lots of interesting people and providing an important service to our passengers. Taxi drivers are ambassadors to our State. To meet passenger expectations a taxi driver requires excellent communication skills, a sound knowledge of Adelaide including main roads, places of interest, tourist attractions, and suburb locations and of course the Passenger Transport Act and Regulations.
Taxi drivers work in the customer service industry and therefore require the skills to apply good customer service techniques to passengers. Drivers’ duty of care includes assisting the elderly and frail and people with a disability including the acceptance of assistance animals in your taxi. Drivers are also required to work under a Code of Practice (Schedule 5 of the Passenger Transport Regulations).
ENTRY REQUIREMENTS AND WORKING CONDITIONS
To be able to drive and operate a fare paying taxi service in Adelaide you must become an accredited taxi driver. In order to be eligible to become a taxi driver you must have held an Australian Driver’s Licence for a minimum of six months and hold a current South Australian unconditional drivers licence. You will then need to complete the following short steps to commence your career. Accredited drivers are engaged to drive a taxi usually on a full or part time basis. The industry offers many flexibilities and choices of work shifts, which will vary between taxi operators in Adelaide.
THE TAXI COUNCIL TAXI DRIVER TRAINING PROCESS
1) INFORMATION SESSIONSessions can be by appointment at your chosen Taxi Company (Centralised Booking Service or CBS) or at the Taxi Council SA (TCSA). The Taxi Council and the CBSs will provide you with all of the information required to get you on your way. The steps for driving with Suburban Taxis may be different, you will need to speak about your wishes when you attend the Taxi Council Information Session.
You will need to have a Medical and Police and Working with Children (DCSI), clearance before obtaining accreditation. Both applications are available on the following link which should be pasted into your URL: http://www.sa.gov.au/topics/transport-travel-and-motoring/transport-industry-services/taxi-and-passenger-transport/Driver-accreditation-for-large-or-small-passenger-vehicles
You will be given an application to apply for confirmation of your 6 Month Australian Driver’s Licence from the Department of Planning, Transport and Infrastructure (DPTI) Accreditation and Licensing Centre at 71 Richmond Road, Mile End South.
You will also need to purchase the latest Knowledge of Adelaide Learner Kit from the Taxi Council SA.Prior to enrolment for Day 1 at the TCSA you must:
The Passenger Transport Regulations are available from the Taxi Council or copy the following link to download a copy: https://www.legislation.sa.gov.au/LZ/C/R/PASSENGER%20TRANSPORT%20REGULATIONS%202009.aspxOnce completing the above, you will be ready to make a booking for Day 1 at the Taxi Council SA. A reminder that you need to have the DCSI clearance before making the booking.
TO MAKE A BOOKING FOR DAY 1Bring your Driver’s Licence, your Country of origin passport if not a citizen, the cleared DCSI check and confirmation that the medical will be conducted prior to Day 1. The Taxi Council does not view the results of your clearances, but if you are unsure you can ask for clarification at Accreditation & Licensing co-located with the Taxi Council at 71 Richmond Road, Mile End South. We will set up a file for you and provide you with a booking slip which outlines the time, date, location and what you must bring. You must have a clear understanding of the Passenger Transport Regulations before making a booking to attend Day 1. By the end of Day 1, provided you meet the trainer’s requirements, you may be in a position to apply for temporary taxi driver accreditation.
DAY 1 AT THE TAXI COUNCIL SAThis is a full day where, in the morning session, you will be given a short test from the Learner’s Kit and assessed on your English skills. This will be followed by learning about the regulations for the use of taxi dockets, taxi protocols, tourism and other important knowledge required by a good taxi driver. Once successfully completing Day 1 you will be given a Training Passport which you will take with you when applying for taxi driver accreditation at Accreditation and Licensing Branch of the DPTI. You will then need to make a booking for Day 2 at your chosen taxi network (CBS).
DAY 2 AT YOUR CBSBefore you are given a PIN to drive a taxi you will be required to learn the following from your chosen CBS. This is a full day of learning where some of the topics covered are: • Customer Service • Service for people with disabilities, visually impaired, the frail and elderly. • Driver responsibilities and CBS policies and procedures. • Security camera and alarm systems. • MT Data functions and operation. • Using the communication system in a taxi cab. • Meter operations and functions. • Driver uniform standards. • Carry out financial transactions and retain records (includes manual dockets). • Pay ins and worksheets. Your personalised identification number (PIN) allows you to log on to the dispatch system at your CBS. They cannot allocate a PIN until you have completed their DAY 2 requirements.
ONCE YOU HAVE YOUR PIN
You are now ready to commence your career as a professional taxi driver. You have already been given a training passport which includes the logging of your first 144 hours as a trainee taxi driver. Your CBS will find you a taxi operator or you may already have a preferred taxi operator.
It is also the taxi operator’s responsibility to help you to become a professional taxi driver. They will need to give you some specific familiarisation and instruction relevant to their taxis or their taxi business.
Your CBS and Operator will assist you while learning, they are experienced taxi people and will encourage you to become the very best you can. After completing 144 hours or 12 shifts you will be asked to make an appointment with your CBS so that they can discuss your performance and ways that you can improve if necessary.
At the satisfactory completion of your review, your CBS will sign your training passport so that you can apply for full taxi driver accreditation.Remember your CBS will want you to provide the highest standard of customer service to your passengers, as a service industry that is where we must excel.
FREQUENTLY ASKED QUESTIONS
We understand you will have many questions about the taxi industry. Some of these are answered below.